Menu
• Effectively resolve L1 helpdesk queries as per deliverables outlined • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format • Execute transactions as per prescribed guidelines and timelines • Ensure those performance parameters are met to meet SLA targets • Ensure customer/user confidentiality and data protection at all times
Effectively resolve L1 helpdesk queries as per deliverables outlined
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines • Ensure that performance parameters are met to meet SLA targets
Ensure customer/user confidentiality and data protection at all times
At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges. We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
Improve your chances of getting a job in your dream company with BPO Success Training!
Our 12 week program is designed by BPO industry veterans in close collaboration with the Industry, to ensure you are trained on the necessary soft skills and technical skills that the industry is looking for.
Our comprehensive program covers –
About Us
Free Resources
BPO Training
For Employers
Privacy Policy
Terms & Conditions
Payment & Refund Policy
BPO Jobs in Delhi
BPO Jobs in Mumbai
BPO Jobs in Bengaluru
BPO Jobs in Hyderabad
BPO Jobs in Chennai