Technical Support at

Infosys

Minimum Work Experience

0 – 1 years

Salary Range

Skills Required

Excel

Job Description

Other Skills: Technical knowledge/expertise to support technical help related queries and trouble shooting.
• Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows)
• Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.

Effectively resolve L1 helpdesk queries as per deliverables outlined
• Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure that performance parameters are met to meet SLA targets
• Ensure customer/user confidentiality and data protection at all times

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About Infosys

At Infosys BPM, we provide end-to-end outsourcing services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.

We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.

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Job Title : Technical Support
Job Link : https://bposuccess.com/jobs/technical-support/