Senior Customer Service at

VSYNERGIZE

Pune
Full time
Posted on : March 31, 2022

Minimum Work Experience

1+ years

Salary Range

Skills Required

BPO Operations

Job Description

Shift: Rotational

Other Skills: The ability to prioritize and multitask, with excellent time management skills.
Strong interpersonal skills including active listening.
The capacity to remain calm under intense pressure, especially when dealing with angry customers.
Being patient and attentive.
Excellent organizational skills.
Good team working skills.
Familiarity with CRM systems and practices.
Well-presented, tactful, and polite.

Contacting customers to discuss your company’s new services.
Speaking to customers about new charges.
Handling customer complaints.
Maintaining customer records by updating their account information.
Recommending potential products and services to suit a customer’s needs.
Making sales or providing recommendations for products.
Ensuring you adhere to all of your company’s policies and procedures.
Building lasting relationships with customers and ensuring they feel supported and valued.
Engaging in active listening with callers and making sure you calm angry customers down.
Responding accurately and efficiently to callers, explaining situations, and providing them with answers.

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About VSYNERGIZE

At VSynergize, we do more than just lead generation and Demand Generation solutions. We are also your partner in growth and are always ready to craft a strategy that is in line with your needs and focused on your goals.Each service that we offer at VSynergize adopts a smart marketing technology and goes in line with the latest trends. All that results in a proven prospecting process and guaranteed scalability and growth on your end.The synergy between your outsourcing needs and our company goals results in a winning relationship that lets every client of ours grow over time. We pride ourselves on being the one-stop destination for lead generation services, managed IT solutions and various outsourcing needs.

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