Senior Customer Service Representative at

HCL Technologies

Minimum Work Experience

1-3

Salary Range

Skills Required

Data Handling, Customer Support, Verbal Communication Skills, Analytical Skills, BPO Operations

Job Description

Shift: Rotational Shift

Should have CRM/Cloud domain knowledge. Respond to customer requests. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems.

Share this job

About HCL Technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 197,000+ ‘Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Are you BPO ready?

Improve your chances of getting a job in your dream company with BPO Success Training!

Our 12 week program is designed by BPO industry veterans in close collaboration with the Industry, to ensure you are trained on the necessary soft skills and technical skills that the industry is looking for.

Our comprehensive program covers – 

  • Communication skills
  • Collaboration and team work
  • English language (written and spoken)
  • Analytical skills
  • Technical skills
  • Data management
  • Customer support
  • Voice and non-voice processes
  • And more…
Candidates trained
0 +
Scholarship available
Upto 0 %

Your Name :
Your Email :
Job Title : Senior Customer Service Representative
Job Link : https://bposuccess.com/jobs/senior-customer-service-representative/