Process Trainer at

IGT Solutions

E-commerce
Bhubaneshwar, Pune
Full time
Posted on : February 24, 2022

Minimum Work Experience

1+ years

Salary Range

Skills Required

Data Handling, Customer Support, Verbal Communication Skills, Written Communication Skills

Job Description

Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct refresher trainings based on TNI
Manage Knowledge Check for New Hires’ & Production Staff

Additional Information:

Shifts- 24X7, 6 Days Working
Nature of Business- Voice, Customer Service, Inbound
No. of requirement- 3

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About IGT Solutions

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 15,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 22 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

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