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Other Skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical and Problem solving skills
• Ability to Multitask Communication & Relationships Skills
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
• Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management
• Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
At Infosys BPM, we provide end-to-end outsourcing services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.
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