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The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction.
Shift: Rotational
Other Skills: Handle incoming calls and resolve the customer’s concern and maintain the AHT, CSAT, Quality, daily productivity time, and other applicable metrics. Resolve matter by clarifying the customer’s needs and determining its cause, Offering the best solution to resolve the concern. Build sustainable relationships and trust with customers through open and interactive communication. Identify and assess customer’s needs and determine the query to ensure first call resolution.
Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills.
Active listener – phone etiquette.
Appropriate responding ability to customers.
Ability to multi-task, prioritize and manage time effectively.
Identify and escalate priority issues and reporting to the high-level management.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Take the extra mile to engage customers and ensure customer delight.
For more than 15 years, MattsenKumar has been a pioneer in establishing and transforming contact center operations for leading organizations across the globe. Our team focuses on providing successful transactional output and offers business analytics and process improvement strategies by leveraging our Business Insights expertise. Our commitment to delivering quality outsourcing capabilities, highly qualified and trained workforce, proper data security measures in place, and promise of maximum ROI forms the secret MK sauce which our clients have embraced for the past 15 years.
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