Customer Service Executive at

MattsenKumar

Jaipur
Full time
Posted on : April 7, 2022

Minimum Work Experience

0+ year

Salary Range

Skills Required

Customer Support, Verbal Communication Skills, Written Communication Skills

Job Description

The Customer Service Executive attracts potential customers by answering product and service questions, suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction.

Shift: Rotational

Other Skills: Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills Strong phone contact handling skills and active listening Customer orientation and ability to adapt / respond to different types of characters Ability to multi-task, prioritize and manage time effectively Identifying, escalating priority issues, and reporting to the high-level management.

Handle incoming customer service calls, outbound lead nurturing, and resolve the customer’s concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics.
Resolve concern by clarifying the customer’s needs and determining the cause of the problem; Offering the best solution to resolve the concern.
Build sustainable relationships and trust with customers through open and interactive communication.
Identify and assess customer’s needs and resolve the query to ensure first call resolution is met
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Take the extra mile to engage customers and ensure customer delight.

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About MattsenKumar

For more than 15 years, MattsenKumar has been a pioneer in establishing and transforming contact center operations for leading organizations across the globe. Our team focuses on providing successful transactional output and offers business analytics and process improvement strategies by leveraging our Business Insights expertise. Our commitment to delivering quality outsourcing capabilities, highly qualified and trained workforce, proper data security measures in place, and promise of maximum ROI forms the secret MK sauce which our clients have embraced for the past 15 years.

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