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Skills required:
Excellent communication skills – oral and written, High integrity
Good typing speed
Respects diversity in employees
High on energy
Manage customer queries as per defined process, Ensure customer is explained and satisfied with response provided, Manage calls as per defined AHT, 100% customer satisfaction, Zero candidate escalations, 95% call response rate, Manage customer queries / complaints over email, Good typing speed and written communication skills.
Manage email response rate and candidate TAT, 100% customer satisfaction.
Zero candidate escalations.
Maintain Email response TAT as per company norms.
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training. For 50 years, IDP has played a major role in international education. We have placed more than 400,000 students into quality institutions in Australia, the United Kingdom, the United States of America, Canada and New Zealand. Today over 225 leading universities across 5 English speaking destinations are IDP clients.
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