Primary job responsibility should include (and not limited to):

Ownership of overall course success covering all aspects of course success and participants learning experience/completion.

Support senior managers to ensure that participants’ learning outcomes are met, and a high level of satisfaction is maintained.

Be the first point contact for participants, troubleshoot queries and manage discussions.

Monitor participants’ performance and various course trackers to ensure the course is running well in areas of responsibility and escalate cases as needed.

Review course videos to ensure quality.

Manage, identify and implement processes for smoother course management to ensure a consistent and trouble-free learning experience.

Managing the progress of participants on a week-on-week basis, tracking their performance and taking critical decisions to maintain a high completion rate.

Comfortable to adjust with multiple shifts as per the job requirements