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Regular client communication through telephone and emails
Understand the clients, their requirements and develop a close business relationship
Act as SPOC for clients
Organizing, scheduling and liaising with our QA teams to deliver top-notch service to clients
Timely responses and resolutions of client queries and requests to agreed SLAs
Generating revenue and working to KPIs
To work closely within the team and outside the team to complete the client tasks, quires
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
Fast, Friendly, and fully Functional, we extend our professional virtual assistant services throughout America.
We are a combination of location, amenities and administrative support with both professionalism and efficiency.
Our incredible staff can help customize packages for your business needs.
Improve your chances of getting a job in your dream company with BPO Success Training!
Our 12 week program is designed by BPO industry veterans in close collaboration with the Industry, to ensure you are trained on the necessary soft skills and technical skills that the industry is looking for.
Our comprehensive program covers –
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