Provide contact and convey resolutions to customer issues.
Help onboard customers onto the platform through various channels
Track, route, redirect, and coordinate problems to correct resources.
Escalate unresolved queries to the next level.
Help create technical documentation and manuals.
Follow up with customers, see problems through to resolution & collect feedback.
Ensure proper recording, documentation and closure.
Recommended modifications/best practices to help improve the support process.
Grow your knowledge of HR-vertical and share feedback to improve the Product/features.Working knowledge of help-desk software such as Zendesk/Freshdesk, Microsoft office tools such as Word, Excel, PowerPoint.
High levels of customer centricity, Strong communication skills (Written & Verbal), Good troubleshooting and multi-tasking skills.
Prior experience in handling stressful situations such as dealing with Frustrated Customers, Unavailability of a critical feature and coordinating with different teams/resources to find out a workable solution to manage the requirement.
Solution-Oriented-Approach and strong Problem-solving skills.
Has the ability to work with others as a Team-Player in all conditions.
Loves to use computer & mobile applications in his/her everyday life.
Is a hustler & can thrive in a fast-paced startup environment
Should be ready to work in shifts across time zones.