Team Lead Client Services at

Mattsenkumar

Gurugram
Full time
Posted on : April 7, 2022

Minimum Work Experience

2+ years

Salary Range

Skills Required

Analytical Skills, BPO Operations

Job Description

Shift: Rotational

Other Skills: Demonstrated excellent analytical, creative and problem-solving skills
Strong business acumen
An enquiring mind, curiosity, and desire to understand ‘why’
Listening skills, specifically around structured call listening
Ability to rapidly assimilate new technologies and teach yourself
Excellent communication skills
Well-developed presentation skills
High proficiency with PowerPoint and Excel
Qualification to degree level or equivalent
Based in Delhi/NCR*

Learn your client’s business, product, processes, intent, and influences.
Identify and calibrate to stay updated on the client’s core business objectives
Create and maintain a strong working rapport with your client
Understand the needs and desires of the client and move to meet those needs in a proactive manner
Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations
Run the analysis to prepare and provide business impact and future returns post suggested change and/or improvements
Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business
Establish a channel of open communication and maintain regular contact with clients and their users
Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen the partnership
Identify revenue enhancement/growth opportunities

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About Mattsenkumar

For more than 15 years, MattsenKumar has been a pioneer in establishing and transforming contact center operations for leading organizations across the globe. Our team focuses on providing successful transactional output and offers business analytics and process improvement strategies by leveraging our Business Insights expertise. Our commitment to delivering quality outsourcing capabilities, highly qualified and trained workforce, proper data security measures in place, and promise of maximum ROI forms the secret MK sauce which our clients have embraced for the past 15 years.

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