Associate – Service Quality at

Myntra

Full time
Posted on : March 22, 2022

Minimum Work Experience

2-3+

Salary Range

Skills Required

Verbal Communication Skills, Written Communication Skills, English Speaking

Job Description

Role Holder will be part of Supply Chain team and assist in monitoring Omni (marketplace) operations (first mile), performance and implement corrective actions. He/She should be able to provide insights based on data and lead efficiency projects. He will be working be various cross functional teams like, hub team, transport team, 3PL team and category operations team day to day operational issues.

Extra skills required:

Proficiency in Excel. SQL is added advantageExposure & Comfort in fast pace with data driven detail orientation,Ability to work as an Individual Contributor with no team reporting requirements.Ability to manage internal and external stakeholders,Strong written and verbal communication skills.

Operational/Process KRAs: Monitor, maintain & evaluate end-to-end operations for Omni Channel while communicating & handholding for attaining efficiency, quality & productivity objectives.Need to work with the logistics team for seamless shipments flow, along with scaling up Omni operations in new cities. Generating, publishing and maintaining reports. Co-ordinate with different stakeholders to achieve organizational objective. Single point of contact to handle seller escalations along with coordination with logistics team for pickup & returns related escalations.

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About Myntra

Myntra is an Indian fashion e-commerce company headquartered in Bengaluru, Karnataka, India. The company was founded in 2007 to sell personalized gift items.Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We create solutions that disrupt the ordinary and help make the world a happier, more fashionable place.We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us.
As self-driven, motivated individuals who believe in taking ownership instead of being handed responsibility, we are a curiously non-hierarchical team who believe in working as a whole to take the Organization forward.

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