Process Associate – Insurance Transactions at

Genpact

Gurugram
Full time
Posted on : March 16, 2022

Minimum Work Experience

0+years

Salary Range

Skills Required

Verbal Communication Skills, Written Communication Skills, English Speaking

Job Description

Shift: Day

Other Skills: Life/Annuities product experience in policy admin/Claims processes.
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data.
• Displays energy and enthusiasm in approaching the job.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service.
• Ready to work on stretched working hours.
• Ability to independently work well with internal and external customers.
• Basic Computer knowledge along with typing speed of 20 words/minute.
• Insurance knowledge.

Transaction processing according to standard work & SOP
• Prioritize transactions according to detailed guidelines to meet SLA
• Plans and prioritizes tasks and work responsibilities to achieve objectives!
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as the need arises.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
• Handle own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose
• Ability to handle basic day to day requirements of excel

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About Genpact

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.

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