Process Associate at

IGT Solutions

Gurugram, Pune
Full time
Posted on : February 24, 2022

Minimum Work Experience

Freshers

Salary Range

Skills Required

Verbal Communication Skills, English Speaking

Job Description

Additional Information:

Candidate should be ready to work in 24*7 (Rotational shifts)
6 days working 1 week off (Roster Week Off)
Language: Good Communication skills English and Hindi (Mandate)
Age: 18-32

This Project handles end to end airline operation – Customer Care related issues, Reservations, Web site support, Bulk bookings, Notification, Re-booking, Web check-in, Credit card verification, Queues Management, Email management for all corporate and travel agent queries.

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About IGT Solutions

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 15,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 22 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

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